We're here to help

While we wish technology was perfect, we know that things come up. So, to keep your organization running smoothly, we pride ourselves on solving issues as quickly as possible.

We’re constantly adding new customer support pages, but if you can’t find what you need, give us a call.

Our experienced customer service teams are available between 8 a.m. – 8 p.m. EST weekdays. Whether you’re a provider or patient, we’re ready to help you.

Providers

Technology alone
won't do it ...

No matter how user-friendly an application is, sometimes there’s a need for technical assistance. We get it, and that’s why we have a dedicated support team to help patients who need guidance.

Improving patient engagement rates is dependent upon the entire care team knowing how to interact with patients via the app. To make this happen, we’ve created an onboarding process that sets up the app for each member of the care team in a way that works best for each of them.

​And to top it off and ensure your success, we assign a dedicated customer success manager who works with your internal workflows and answers your questions, no matter when they come up.