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Director of Customer Success
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Qure4u Inc. 2023
Every successful team has a player who doesn’t mind doing the dirty work, grinding through the trenches and letting other people grab the spotlight. At Qure4u, Chris is that person.
Don’t be fooled by his perfect hair and West Coast style, Chris does the heavy lifting that sets the stage for our Marketing and Sales teams to be successful. For starters, he digs through contact lists that have thousands of names, emails, and specialties, curating them, scrubbing them, and then building communication campaigns that target a variety of groups with specialized messaging about Qure4u and how we’re uniquely positioned to help. He also collaborates with several in-house teams to build strategies and optimize our communication metrics.
With a double major in marketing and entrepreneurship from California State University, Sacramento, Chris bolstered his skill set at Cedar Financial and Meditab before relocating from Los Angeles to Bradenton, Florida, to be closer to the Qure4u World Headquarters. Dirty work and dedication!
Like many of us here at Qure4u, Chris loves spending time in the outdoors where, it’s no surprise, he’s not afraid to get dirty.
There’s no place in healthcare for clankers and clones, at least if Shawn has anything to say about it. He has spent more than 15 years guiding organizations away from the Dark Side in an effort to bring greater peace and prosperity to the healthcare galaxy.
(Do you see where we’re going with this?)
Along the way, the University of Florida grad has dealt with his fair share of Sith Spit from mudscuffers and nerfherders. But the Force is strong with this one, and Shawn has trusted his Jedi training and parlayed his experiences as a CSM at Greenway Health and an OTA at Tampa General Hospital to strengthen his alliance with Qure4u’s customers. His role is vital because he manages customer relationships and develops strategies that best align with what customers need. In Shawn’s eyes, happy, successful partnerships empower providers to offer patient care that’s out of this world.
Away from his ship, err, office, Shawn enjoys playing basketball twice a week, and he’s no sprog when it comes to the violin, which he has played for nearly seven years. Oh, and in case you missed it, he’s a self-described “Star Wars nerd.”
She won’t admit it, but we’re pretty sure Suzie has more than 24 hours in her days. There’s no other explanation for her ability to accomplish so much.
For starters, Suzie has redefined what it means to be Customer Success Manager in healthcare. And that’s not just us saying that — it comes from customer reviews of how rewarding it is to work with Suzie and her team. With more than 11 years experience, including a senior position at Greenway Health, she works tirelessly to build trusted partnerships, resulting in enhanced business outcomes, a high level of customer satisfaction, expanded product usage, and long-lasting connections that become friendships.
Pretty fulfilling, right? The Detroit native is just getting started. Suzie’s list of passions is varied and very long, starting with cooking for her husband and three grown sons. Away from home, she loves to cheer on their local wrestling team, where one of her sons is the head coach and the other is his assistant — since 2006, Suzie estimates that she’s spent close to 3,000 hours sitting in gyms all over the country, cheering on her boys and their teammates in wrestling competitions.
Suzie also serves on the Mission Council at her church, enjoys scrapbooking, and fulfills her self-proclaimed “social butterfly” status by hosting parties and bonfires at her Michigan home. For the person always supporting others, we think it’s time for people to cheer for her.
You know those people who are good at everything? The ones who seem like they’re experts in certain subjects, but then you find out they actually just started? Those people who master a new skill while the rest of us are still fumbling with the directions? The go-getters who crush a grueling morning spin class before most people have gotten out of bed?
That’s Lily. And we can’t begin to articulate how happy we are to have her on our team, but we’ll try.
At Qure4u, our job responsibilities stretch far beyond our job descriptions, and this is especially true with Lily. On any given day, the Emmanuel College grad develops, executes, and optimizes marketing programs. She also researches content and consumer trends, develops strategies, and creates assets for both digital and print mediums. She brainstorms within a close-knit, fast-paced team responsible for driving the success and growth of business through marketing campaigns, brand positioning, and industry expertise.
Lily is focused on revolutionizing the way healthcare is perceived by creating a more engaging, relevant, and whenever possible, humorous narrative.
The Vermont native now calls Boston home and … wait, she’s a twin? We’re not sure the world is prepared for that much awesomeness.
Bethany has known us longer than we’ve known her, and it’s probably why she’s exceeded expectations from day one at Qure4u. Or it could be that she has an MBA, a bachelor’s in Health Information Management from UCF, and instinctively blends kindness and tenacity with ease.
Prior to joining our team in 2021, she was an assistant practice manager at an Orlando-area women’s care office that used Qure4u, which she described as “amazing” … her words, not ours. Combine that with more than 15 years of healthcare experience in EHR implementation, medical records for a hospital, and a successful role as a physician’s liaison for a hospital system that focused on sports medicine and rehabilitation services, and it’s no surprise that our customers appreciate Bethany’s knowledge and versatility.
But she takes it further. Her position impacts Qure4u’s role in the future of healthcare by helping customers have optimal success with all our products, allowing them to have streamlined workflows and great patient experiences and outcomes.
Away from the office, Bethany is usually making memories with her husband and kids, running, hiking, or dancing at a country concert, where, we’re guessing she exceeds expectations.
We don’t keep record of this, but Star is probably the company leader in most customer comments that begin with, “Wow, what a great experience we had with …” And we love that.
But to us, Star is just your typical former professional hip-hop dancer, commercial model, dedicated mother and former business owner with a cosmetology license and light commercial driving license who started school in Frankfurt, Germany, and learned Dutch before English.
Yep, nothing special. Or quite the opposite.
Star constantly needs new business cards because we keep adding to her list of responsibilities, causing her title to evolve right along with the ever-changing healthcare industry. She has too many roles to list, but near the top is that she takes care of customers from kickoff to two weeks post-go-live. She handles everything from setting up the clinic to integrating providers, staff, and appointment types. She then conducts weekly meetings to make sure all deliverables are being met in a timely manner.
And while it hasn’t been necessary yet, if any of our customers need to transport something that doesn’t exceed 26,000 pounds, Star can jump behind the wheel and finally put that light commercial license to good use.
Whether Megan’s skill of smoothly reciting the alphabet backwards comes in handy is yet to be determined, but during customer meetings, we’re certain her passion for healthcare and leaving the world in a better place does.
As Director of Product Application, Megan is key to nearly every decision we make about our solutions. Her ability to focus on the patient experience while arming providers with the tools and data they need is evident … and the foundation for her “get-it-done” attitude.
Megan understands the increasing issues that arise when patient access to care is difficult or even impossible – patients don’t get the care they need. By showing our customers how online scheduling makes it easier for patients to create appointments (and decrease staff burden), she sees eyes light up with the knowledge that appointments are more likely to get scheduled and kept. There’s nothing Megan loves more than watching that lightbulb moment when customers realize how Qure4u can improve lives for providers and patients.
With more than 15 years of experience in healthcare, Megan was previously the vice president of customer success at Jellyfish Health and director of customer success at Greenway Health. She’s visited 48 states, is a proud graduate of the University of West Georgia, and now calls Freeport, FL, home.
Problem-solving is an art, and Courtney makes it look easy. But for anyone familiar with her important role, you know it’s hardly a walk in the park. It takes a unique blend of determination, experience, and a self-described “out-of-the-box” perspective.
She’s also a karaoke junkie and obsessed with true-crime documentaries, which translates to being good in front of a crowd and having detective-style attention to detail.
Then there’s her passion for medicine and wearing the gloves, the mask, and the gown. Prior to joining our team, Courtney was the practice manager in her home state of Texas for six colorectal surgeons groups, where she regularly assisted with procedures.
And let’s not forget that she’s a wife and mom of four, which, let’s be honest, gives you the tools to do just about anything, including staying calm in challenging situations, appeasing a variety of moods, and driving with your knees while settling a backseat argument, passing out snacks, and untangling the knotted laces on a pair of soccer cleats.
When asked, though, to name her most valuable skill, Courtney doesn’t hesitate. She’s relentless in her efforts to better understand the customer’s purpose and how they define success, and she builds the relationship around their needs. If that’s “out-of-the-box,” we’ll take it!
Karen dislikes talking about herself almost as much as she hates losing at bowling, and that’s saying something. In stuffy social media language, she’s a “Strategic Customer Executive with a proven history of driving customer-centric revenue growth and retention … with a proven track record of optimizing return on investment in both large and small high-growth organizations.”
And while that’s an accurate description, Karen is so much more for Qure4u.
In addition to a skillset honed in senior leadership roles at SAP, BlackLine, and other industry juggernauts, she sets the table for our processes, bringing Sales, Marketing, Customer Success, Implementation, Product, and Development together in harmonious alignment, ultimately trimming inefficiencies and boosting returns and results.
A proud wife and mother, she calls Massachusetts and their fine bowling alleys home.
At Qure4u, we’re a staff of outdoor enthusiasts, and probably none more than Bill. The avid fly-fisherman, hunter, and hiker makes the most of every opportunity to explore the wilderness of his home state of Georgia. It’s that comfort in tough terrain that has allowed him to help customers navigate challenging healthcare situations throughout his career.
Bill fills that critical role after new customers go-live with our solutions, assisting them through implementation and into the first stages of success with our industry-leading platform. He revels in the opportunity to help our customers improve access to an easier, faster, and more secure experience for their patients.
The University of West Georgia grad was drawn to Qure4u because of our atmosphere of collaboration, where he can put his industry expertise into action with our team and our customers.
For those who have worked with Bill, you know he leads with a smile, stories about his wife and kids, and every now and then, he makes sure to mention his self-proclaimed “ever-improving” home-brewing skills, which go perfectly with a starry night and a warm campfire.
A doctor, entrepreneur, and digital health pioneer, Dr. Bolbjerg is relentless in her drive to improve the patient-provider connection.
As a young physician, Dr. Bolbjerg noticed the lack of tools to engage and help patients beyond episodic, in-person encounters. This ignited her passion to create patient engagement and virtual care solutions to improve patient outcomes and experience while helping providers drive efficiency.
In 2001, Dr. Bolbjerg launched one of the world’s first patient portals in Denmark. Continuing to enhance the doctor-patient relationship, she developed the Qure4u platform in 2015. Since then, she has traveled globally advocating innovations to benefit the practice of medicine and the patient journey with tools used by more than 15 million patients internationally – and growing.
Co-founder and CEO of Qure4u, Dr. Bolbjerg is committed to continuing to revolutionize the delivery of patient-centric care. Qure4u’s MyCarePlan is a holistic patient journey and virtual care platform that arms patients with a Digital Health Key™ to give them simple and convenient access to care, from patient self-scheduling to remote patient monitoring and everything in between.
One of the few female physician tech founders, Dr. Bolbjerg has won multiple innovation prizes and been featured as a speaker at the Health Innovation Think Tank and other leading health innovation forums. Qure4u has been recognized as a Strong Performer in “The Forrester Wave™: Virtual Care Platforms For Digital Health, Q1 2021” report by Forrester Research, as a MedikaLife Top 50 Most Impactful Tech Innovators for Digital Healthcare in 2021, and won the 2020 athenahealth Client Feedback Award.
More information coming soon!
Calling Venice, FL, home, Kate takes every chance to hunt for rare finds on the beach, whether shark teeth or seashells (even spotting a rare Junonia within two weeks of being in Florida). Her quest for something unique is what brought her to the sunshine state – an opportunity for growth in her healthcare career – and she found it with Qure4u. Kate joined our company as an enterprise implementation specialist before transitioning to quality assurance analyst, and now she manages the customer experience team. She loves making an impact directly with our customers, and hearing how we empower their success.
She holds bachelor’s and master’s degrees in healthcare administration from Towson University and the University of Maryland University College. She worked with Epic in the hustle of the hospital at Greater Baltimore Medical Center as an application analyst for ambulatory and inpatient orders.
When she’s not onboarding and implementing new customers, providing training for seamless use of best practices of our platforms, or participating in EHR troubleshooting to assist customers, Kate enjoys American football and soccer, a sport she’s played competitively most of her life. The next time you see her, shout “Ravens flock, baby” or “Glory, glory, Man United” and see what happens.
Even though Todd spent regular time with the president of a foreign nation and met the Jackson family (yup, Michael included), he ranks his relationships with our customers as one of his highest honors – fulfilling their needs drives him. And speaking of ranks, he has served our country for close to three decades, currently as a U.S. Navy Reserve officer.
Todd’s service-oriented nature extends to his approach leading innovation, strategy, and vision for Qure4u as our technology executive. With more than twenty-five years in technology, including seven years of healthcare industry experience, he knows firsthand the importance of privacy and security for our company and customers.
Driven by our collective goal to integrate healthcare systems, Todd thrives at helping our customers and their patients get closer to their goals. He’s proud to be a part of making meaningful change. For example, he led the team that revolutionized medication adherence outcomes through the Glowcap (now Vitality Glowcap), a hardware and software remote patient monitoring device.
Todd has held vital positions in technology for select companies, including as chief systems architect for NATO and senior director roles for Intelligent Software Solutions, iSirona, NantHealth, and Kobie Marketing. He holds his bachelor’s degree in computer information systems from Saint Leo University, and master’s degree in information technology from Virginia Tech. Todd lives in Bradenton, FL, where he spends his free time on the water – fishing, boating, surfing, and dadding.
In his more than two decades of experience in the healthcare industry, Brian has built powerful relationships that continue to grow. That’s good for us, because he’s now our Director of Strategic Accounts, and firmly believes that our innovative company is making a difference in healthcare.
Brian fosters executive relationships by taking action on initiatives and insights that ensure our customers and their patients receive an exceptional experience. His ability to articulate the value that our company provides to help deliver better outcomes often turns conversations into solid partnerships. And, as a byproduct of customer growth, his role helps propel our company toward sustainable growth.
An outdoorsman through and through, Brian enjoys snow skiing and wakesurfing (we had to look that one up – apparently Brian can surf the waves from a boat’s wake … and he isn’t even being pulled by the boat!). He lives in Montgomery, AL, and roots for all the sports of his alma mater, Auburn University. Go, Tigers!
Whether it’s for charity or our customers, Tom goes the distance. Some days, you might find him in full biker regalia (Tour de France style, not Hell’s Angels), as the captain of our charity cycling team, Ride4u. But most days, he’s on-site with providers, showcasing the benefits of Qure4u to ambulatory and FQHC groups with fewer than 50 physicians.
With more than a decade of healthcare experience in previous roles, including group sales director at athenahealth and CareCloud, and national sales manager at Phreesia, Tom’s excited about the opportunity Qure4u presents to use his EMR and patient engagement sales experience in our quickly growing market segment.
Tom and his family call Aurora, CO, home, but you’ll still catch him and his wife watching Italian soap operas (you should hear him speak Italian with a Tuscan accent). Ciao, ciao, ciao!
As leader of our customer success team, Jen understands that our clients have unique goals and guides team members to optimize each relationship in a way that suits those individual needs.
A veteran of the world of client experience, Jen uses her strategic planning skills and operations management background to lead cross-functional teams. Previously our Director of Customer Success, she held prior supervisory roles at organizations including Greenway Health and Cerner Corporation.
Jen calls greater Birmingham, AL, home.
Family means everything to Emily. Which doesn’t surprise us because she was drawn to our team because of the core element that drives us all – the people we can help. Emily loves building relationships and quickly understood that Qure4u was created on that foundation.
Emily’s background includes the rigors of selling corporate suites for a mid-level NBA franchise, where she excelled at connecting with people … an innate skill she brings into every opportunity with healthcare professionals. She believes the more people she can reach, the more people she and Qure4u can help. Emily encourages partnerships that continue to grow, ultimately empowering the patient journey and the care our customers can provide.
Emily graduated from Kennesaw State University, and lives in Smyrna, GA, with her two goldendoodles. Whether the mountains or the beach, being outdoors makes her and her furry friends smile.
Qure4u’s very own Ted Lasso, Ryan’s positivity and drive are grounded in his belief that we can be more successful today than yesterday. With the marketing mantra that every person and product has a story worth telling, Ryan revels in the opportunity to uncover and showcase the unique features and benefits of our platform and the talented people who work here.
Leading the marketing team, Ryan focuses on building meaningful connections while strengthening the Qure4u brand. His collaborative approach brings stakeholder, team, and client perspectives together to understand how to efficiently create positive impact for patients.
Prior to joining Qure4u, Ryan wrote and designed for newspapers and magazines where his work has been recognized at a national level. Taking his style and content background to marketing, he’s worked with a variety of clients – from healthcare and high-end furniture to technology and financial planning. By looking at the bigger picture and asking the right questions, Ryan spearheads initiatives that engage, educate, and entertain.
A graduate of Cleveland State University, Ryan also played varsity soccer at Denison University and is a lifelong fan of the beautiful game. When he isn’t working on the next Qure4u campaign, he’s adding to the 150 songs he’s written or playing guitar in attempts to calm his family’s three rescue dogs.
You could say Tara helps our customers find their spot in the sun. As a trusted advisor in the healthcare space for more than 17 years, she’s laser-focused on finding optimized solutions that help each customer’s work shine.
Everything Tara does is from the lens of discovering exactly what customers need to deliver the best possible services for their success. Her unique ability to articulate value in an emerging market along with the lasting connections she’s made lead to growth for her team and Qure4u. She’s passionate about how we’re shaping the future of healthcare with workflows that truly provide a customer-centric patient experience that reduces administrative burden. After all, making patients and staff smile in our ever-changing industry is at the core of what we do.
An industry leader in healthcare IT sales and business development with a degree from the University of West Georgia, Tara has held positions at Jellyfish Health and Greenway Health. She now calls Port Saint Joe, Florida, home with her rescue dog and her man. She gets her energy from hanging out with her four beautiful nieces, and time with her family on the boat and beach … and yes, from the sun.
Kayme is an adventurer at heart. Whether tackling trails on foot or putting her mind to innovative solutions, she uses her energy and extensive insights to build a roadmap toward success for our customers.
With a decade of healthcare experience on the client side, which included implementing Qure4u for a Texas colorectal surgeon group, Kayme joined our team in 2018. She likes to go off the beaten path and get creative when it comes to working with customers to improve their results. That’s why she traversed customer success and implementation positions and elevated her role to Director of Product, where she provides requirements, expectations, and acceptance criteria around product for best delivery on the tech side, while helping to uncover platform enhancements and educate on the customer side. She’s relentless in her drive to plan, prioritize, and deliver functionality and features that align with what our customers truly need.
After studying at the University of Texas at San Antonio, Kayme’s travels eventually brought her to Brandenton, FL, where she calls home with her family. Ever the adventurer, she still enjoys checking out new places in her kayak, in a good book, or through the lens of her camera.