September 14, 2021 | 10-minute read
Patient no-shows are common, costly, and disruptive. How can you make sure that patients are keeping their appointments, and you’re keeping your revenue cycle steady, too?
Patient no-shows are one of healthcare’s most persistent problems. For practices that run on tight financial margins and meticulously coordinated schedules, even a single no-show can create a ripple effect that destabilizes the revenue cycle. A digital health platform that reduces no-shows can mean the difference between surviving and thriving.
Unfortunately, most practices don’t just deal with one or two occasional missed appointments.One recent study estimates that an average of one-third of scheduled patients skip out on their visits. And we know that healthcare businesses lose approximately $150,000 in revenue per provider, per year, due to patient no-shows and cancellations.
While some patients have honest reasons for missing their time slots, there are options to help minimize those chronic last-second cancellations and no-shows.
Your team can better manage schedules by, first, assessing the extensive downstream impacts of patient no-shows then implementing targeted technology-driven strategies to keep patients, providers, and revenue cycles on track.
No-shows have wide-ranging clinical, financial, and operational impacts that can threaten sustainability, including:
When patients continually call up to cancel – or worse, when they completely ghost your team’s outreach efforts – it’s easy to feel as if they don’t respect your team or your clinicians. It might seem as if they don’t understand the importance of getting care.
The reality is often more complicated. Patients may be subject to socioeconomic stresses, such as transportation problems or an inability to take time off work, that prevent them from getting to the care site. They might not be able to pay for their care at that moment. They might think they are feeling well enough and don’t need to be seen. Or maybe they are simply anxious about seeing a clinician and forgo the appointment.
A digital health platform with the following capabilities can foster meaningful engagement and equip patients with the tools they need to keep their appointments and stay on track with their health:
All of these virtual health tools can combine to create more predictability and stability for your practice. Not only will you get your business back into its revenue cycle rhythm, but you will improve staff productivity and increase opportunities to provide timely, high-quality care for patients at risk of nonadherence to care plans.
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Qure4u Inc. 2023