January 27, 2022 | 8-minute read
The 2020 Covid pandemic pushed telehealth onto everyone’s radar, but the buzz has worn off. We’re largely back to the “old-fashioned” way of seeing patients, with most people coming into offices to be seen in person. Granted, telehealth and remote patient monitoring have entered the conversation, but the volume is so low that it hasn’t moved the needle.
Now, with the Omicron wave of Covid, a big portion of our providers and staff are quarantining at home, forcing them to care for fewer patients. The healthcare workforce is stretched thin, and burnout is devouring overburdened staff members. The unfortunate result is a lower quality of care.
For starters, we need hybrid work models in healthcare that resemble models working in other industries. Providers and staff forced (or electing) to work from home should be able to lean on technology to provide the same opportunities they’d have in the office. This technology also lessens the workload for team members at the office who have seen double and triple the amount of tasks piling up due to staffing shortages.
These game-changing solutions can be implemented tomorrow.
Added bonus: Smoothing the workload for the entire staff should be the goal. If each of the tasks above is handled by a remote staff member, then in-office staff can have more time to focus on improving patient care and collecting co-pays and payments.
Added bonus: When these tasks are completed by medical assistants working remotely, in-office MAs can turn their attention to collecting vitals and other patient-care responsibilities.
Added bonus: Having remote providers take care of all these tasks frees up in-office providers to see patients who require in-person care.
How do you know if you’re acquiring the proper technology?
An all-in-one platform that includes:
The platform should be integrated into your EHR.
Patient support provided by the vendor.
It’s worth repeating: We need to rethink how we deliver care. Our providers deserve it. Our teams are depending on it. And our patients are craving it.
The innovative technology exists, and sooner or later every healthcare practice and hospital will adopt these necessary tools. As we continue this transition into a new age of healthcare, the bold decision-makers and their patients will see the greatest return on their investments.
Staff ShortagesCall VolumePatient SatisfactionCompetitive Market
Automate TasksImprove AccessOptimize WorkflowsEngage Patients at Home
Qure4u Inc. 2023