Driving efficiencies and improving outcomes using digital patient engagement and automation tools is just as much about execution as it is about technology.
This scorecard will help evaluate your organization’s readiness and pinpoint opportunities for improvement.
PREPARED FOR:
Download as PDF“The nursing staff can complete the intake faster and more accurately, which has allowed our providers to see five to seven more patients per day, which in turn equates to an increase in revenue of nearly $500,000 annually for our organization. ”
Office Manager Arkansas
Verdigris Valley Health Centers
The overall score is calculated based upon 9 essential components that has shown to be essential to drive high adoption, efficiencies and better outcomes using digital patient engagement tools. On the following pages we will dive more into the details of the individual components.
90% or higher? You’re rocking it!
Between 60% and 90%? No worries, we’ve got your back. This report will show you how.
Less than 60%? Lot’s of opportunities. We’ll be happy to assist if you need more in depth help.
Many people implement patient engagement technology to address staff shortages, minimize call volumes, enhance patient satisfaction and retain patients in a competitive market. However, the question remains: How do you do it at scale across your entire organization?
At Qure4u, we’ve learned that the organizations that are most successful embrace continuous growth and innovation using the approach laid out below: Foundation first, Feature roll-out next with continuously Adoption optimization using analytics with a focus on outcomes. Rather than jumping from one phase to another, they evolve through levels, persistently striving for maximum efficiency.
Qure4u’s Digital Care Scorecard consists of nine components that serve as indicators of high success for Digital Patient Engagement. Below are your scores for each component. As you achieve higher scores, you’ll notice that scaling your business becomes a more effortless endeavor.
Process:
%
Analytics:
%
Outcomes:
%
Access:
%
Optimization:
%
Engagement:
%
Self-Serve Strategy:
%
Ease of use for patients:
%
Adoption for staff:
%
At Qure4u we’ve learned the hard way that there are 3 key platform foundation you have to have in place to be successful. Level 1 is your platform foundation, the bedrock upon which we build unparalleled efficiency for your practice.
Self-Serve Strategy:
Self-serve strategy has to be embedded into your organization. It is one of the hardest things to change as our industry is so used to only consider phones or in-person as options. The organizations that are most successful think self-serve first: For any requests, patients need an option to use digital scheduling or messaging tools instead of calling. Monitor patient call volume and make adjustments to your strategy if your call volume picks up.
Ease-of-Use for Patients:
Provide self-serve tools that are easily accessible without the need for logins. Did you know patients will choose messing and scheduling on their own time over paper handouts 90% of the time? But, most organizations only offer these solutions in antiquated portals that require logins – patients don’t want to use them. Try to go onto your website and figure out how to contact your office or schedule an appointment. Think about if you would choose you as a provider if you were the patient.
Automation for Staff:
Don’t forget your staff! Today’s tools are integrated and use smart logic that empowers staff with fast 1-click workflows, enabling them to manage patient tasks seamlessly without the need for separate applications or logins. Automatically integrate check-in tasks into the patient’s chart within your EHR. Tools should be able to be mastered with a few clicks, freeing up valuable time for your staff and providers.
Self-Serve Strategy:
%
Ease of use for patients:
%
Adoption for staff:
%
Starting to elevate. With Level 2, each feature is seamlessly collaborating with the next, guaranteeing accessibility, optimization, and ongoing engagement for your patients.
Access to Care:
Patients should alway have access to their providers without the need for a middle man. Not only will it help you attract new patients and retain existing patients, it will free up a tremendous amount of staff hours. Selfscheduling should be highly configurable to your specific scheduling rules, seamlessly integrate with your EHR schedule, and automatically take into consideration your scheduling templates. If you do it right, you should expect to see at least 40% of your appointments being self-scheduled by patients.
Optimize Workflows:
Allow patients to do all their paperwork at home, at the park, at the coffee shop, anywhere they want. They should be able to sign documents, fill out forms, pay co-pay, and more, using their phones, tablets, or computers. Screeners and clinical forms should be be sent automatically to patients during check-in and integrated into your EHR. Patients and staff love it. You will eliminate paper forms, improve patient payments and reduce denied claims. With the right checkin tool you should expect 90% of your patients to be checked in before arrival.
Engagement at Home:
Engagement at home is the key to patient retention. Why spend so much effort on attracting new patients if your existing patients are ot coming back. Patients should be able to easily send messages without the need to log in, ensuring seamless communication. If schedules for a procedure they should receive daily task notifications, keeping them informed and prepared. Offer telehealth and virtual care options for patients who prefer remote consultations, ensuring flexibility in their healthcare experience.
Access:
%
Optimization:
%
Engagement:
%
Level 3 emphasizes on nailing down your process, honing in on the “why,” and gaining a deeper understanding of your utilization.
Processes:
Establish a clear company vision that revolves around your patient engagement tools. To ensure maximum effectiveness, implement a comprehensive training plan for all our users, equipping them to use these tools with utmost proficiency. Your leadership team takes the forefront in championing patient engagement, recognizing its significance, and monitoring its adoption across your organization.
Analytics:
Data isn’t just for fancy reports you show in a meeting; it should be used strategically to drive adoption throughout the entire organization. By harnessing the power of data-driven insights, continuously enhance adoption rates, making sure your analytics become part of your everyday workflow.
Outcomes:
Make sure your providers are on board with this data-driven approach. Collect outcomes and at-home data directly from patients and share them with your providers. By doing so, providers gain invaluable insights that help them understand their patients progress and find the data needed to support value-based contracts. Having engaged providers is a key component to high adoption by patients and staff. Organizations where providers are trained and understand the importance of the tools see 20-30% higher patient adoption!
Process:
%
Analytics:
%
Outcomes:
%
That’s a lot to digest.
But here’s what you need to know…
of your appointments self-scheduled by patients
of phone calls are avoided using smart messaging
of patient tasks completed by patients at home
digital office – no paper forms
Improved access, attracting new patients to your practice.
Automation of office workflows, allowing you to see more patients efficiently.
Collection and utilization of patient-reported data, leading to enhanced revenues and better patient outcomes.
of phone calls are avoided using smart messaging
of patient tasks completed by patients at home
digital office – no paper forms
Improved access, attracting new patients to your practice.
Automation of office workflows, allowing you to see more patients efficiently.
Collection and utilization of patient-reported data, leading to enhanced revenues and better patient outcomes.
Level 1
Level 2
Level 3
Level 4
Level 5
Level 6
Level 7
Would you like to work with a Qure4u team member to start climbing? We’ll work with you to build a personalized roadmap that will lead you to efficiency.
Tracking ROI is not just about financia accountability; it is a necessity for making data-driven decisions, optimizing resources, and ensuring your long-term success and growth.
Qure4u Inc. 2024